:root {
  --page-width: 1120px;
  --glass: rgba(15, 24, 40, 0.82);
  --glass-strong: rgba(11, 19, 32, 0.94);
  --violet: #7c72f5;
  --violet-2: #a8b8fc;
  --cyan: #5eead4;
  --rose: #fb7185;
  --gold: #fbbf24;
}

.support-page {
  min-height: 100vh;
  background:
    radial-gradient(circle at 14% 18%, rgba(124, 114, 245, 0.18), transparent 34%),
    radial-gradient(circle at 82% 10%, rgba(94, 234, 212, 0.12), transparent 28%),
    linear-gradient(180deg, #060810 0%, #09101b 32%, #0b1120 100%);
}

.support-shell {
  max-width: var(--page-width);
  margin: 0 auto;
  padding: 40px 24px 96px;
}

.support-hero {
  display: grid;
  grid-template-columns: minmax(0, 1.15fr) minmax(320px, 0.85fr);
  gap: 22px;
  align-items: stretch;
  padding: 34px 0 30px;
}

.support-panel,
.support-side-card,
.support-form-card,
.support-route-card,
.support-faq-card {
  background: var(--glass);
  border: 1px solid rgba(124, 114, 245, 0.16);
  box-shadow: 0 30px 80px rgba(0, 0, 0, 0.35);
  backdrop-filter: blur(18px);
  -webkit-backdrop-filter: blur(18px);
}

.support-panel {
  border-radius: 28px;
  padding: 34px 34px 22px;
  position: relative;
  overflow: hidden;
}

.support-panel::after {
  content: '';
  position: absolute;
  inset: auto auto -70px -60px;
  width: 220px;
  height: 220px;
  background: radial-gradient(circle, rgba(124, 114, 245, 0.22), transparent 70%);
  pointer-events: none;
}

.support-eyebrow,
.support-mini-label,
.support-route-label,
.support-faq-label {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 6px 14px;
  border: 1px solid rgba(124, 114, 245, 0.3);
  border-radius: 999px;
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--violet-2);
  background: rgba(124, 114, 245, 0.08);
}

.support-eyebrow::before,
.support-mini-label::before,
.support-route-label::before,
.support-faq-label::before {
  content: '';
  width: 6px;
  height: 6px;
  border-radius: 999px;
  background: currentColor;
  box-shadow: 0 0 10px currentColor;
}

.support-title {
  margin: 22px 0 16px;
  font-size: clamp(40px, 6vw, 66px);
  line-height: 0.98;
  letter-spacing: -0.05em;
  font-weight: 800;
  font-family: "Sora", var(--font);
  background: linear-gradient(135deg, #ffffff 0%, #d7d2fe 48%, #8fb4ff 100%);
  -webkit-background-clip: text;
  background-clip: text;
  -webkit-text-fill-color: transparent;
}

.support-copy {
  max-width: 700px;
  font-size: 17px;
  line-height: 1.8;
  color: #a8b4c7;
  margin: 0;
}

.support-hero-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
  margin-top: 30px;
}

.support-hero-metric {
  border-radius: 18px;
  padding: 16px 16px 14px;
  background: rgba(10, 16, 28, 0.74);
  border: 1px solid rgba(124, 114, 245, 0.12);
}

.support-hero-metric strong {
  display: block;
  color: #eef2ff;
  font-size: 22px;
  line-height: 1;
  margin-bottom: 10px;
  font-family: "JetBrains Mono", monospace;
}

.support-hero-metric span {
  display: block;
  color: #8ca0bd;
  font-size: 11px;
  font-weight: 700;
  line-height: 1.5;
  letter-spacing: 0.1em;
  text-transform: uppercase;
}

.support-side {
  display: flex;
  flex-direction: column;
  gap: 18px;
}

/* Stretch the bottom side-card to fill remaining column height so its
   bottom edge aligns with the "Need Another Route?" card on the left. */
.support-side > :last-child {
  flex: 1;
}

.support-hero > .support-panel {
  grid-column: 1;
  grid-row: 1;
}

.support-hero > .support-side {
  grid-column: 2;
  grid-row: 1 / 3;
}

.support-hero > .support-faq-card {
  grid-column: 1;
  grid-row: 2;
}

.support-side-card {
  border-radius: 24px;
  padding: 26px 24px;
  animation: slide-in-side 0.46s ease both;
}

.support-side-card:nth-child(2) {
  animation-delay: 0.12s;
}

@keyframes slide-in-side {
  from { opacity: 0; transform: translateX(20px); }
  to   { opacity: 1; transform: translateX(0); }
}

@media (prefers-reduced-motion: reduce) {
  .support-side-card {
    animation: none;
  }
}

.support-side-card h2,
.support-route-card h2,
.support-form-card h2,
.support-faq-card h2 {
  margin: 18px 0 10px;
  font-family: "Sora", var(--font);
  font-size: 26px;
  line-height: 1.12;
  letter-spacing: -0.04em;
}

.support-side-card p,
.support-route-copy,
.support-form-lead,
.support-faq-copy {
  color: #9fb0c7;
  font-size: 14px;
  line-height: 1.75;
}

.support-points,
.support-route-list,
.support-faq-list {
  list-style: none;
  display: grid;
  gap: 12px;
  margin: 18px 0 0;
}

.support-points li,
.support-route-list li,
.support-faq-list li {
  display: grid;
  grid-template-columns: 18px 1fr;
  gap: 12px;
  align-items: start;
  color: #c8d4e7;
  font-size: 14px;
  line-height: 1.7;
  overflow-wrap: break-word;
  word-break: break-word;
  min-width: 0;
}

.support-points li::before,
.support-route-list li::before,
.support-faq-list li::before {
  content: '';
  width: 8px;
  height: 8px;
  border-radius: 999px;
  margin-top: 8px;
  background: linear-gradient(135deg, var(--cyan), var(--violet));
  box-shadow: 0 0 14px rgba(124, 114, 245, 0.6);
}

.support-stack {
  margin-top: 18px;
  display: grid;
  gap: 12px;
}

.support-stack-card {
  border-radius: 18px;
  padding: 16px 16px 14px;
  background: rgba(9, 15, 28, 0.72);
  border: 1px solid rgba(255, 255, 255, 0.06);
}

.support-stack-card strong {
  display: block;
  font-size: 13px;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: #dce4f7;
  margin-bottom: 8px;
}

.support-stack-card span {
  color: #8ea0bb;
  font-size: 13px;
  line-height: 1.7;
}



.support-form-card,
.support-route-card,
.support-faq-card {
  border-radius: 28px;
  padding: 28px 28px 30px;
}

.support-form-lead {
  margin: 0 0 22px;
}

.support-route-grid {
  display: grid;
  gap: 14px;
  margin-top: 20px;
}

.support-route-item {
  border-radius: 18px;
  padding: 16px;
  background: rgba(9, 15, 28, 0.72);
  border: 1px solid rgba(255, 255, 255, 0.06);
}

.support-route-item strong {
  display: block;
  color: #edf2ff;
  font-family: "Sora", var(--font);
  font-size: 15px;
  margin-bottom: 8px;
}

.support-route-item span {
  display: block;
  color: #90a2bd;
  font-size: 13px;
  line-height: 1.7;
}

/* ── Escalate section merged into route card ───────────────────────────── */
.support-route-divider {
  border: none;
  border-top: 1px solid rgba(124, 114, 245, 0.18);
  margin: 26px 0;
}

.support-route-escalate {
  padding-top: 2px;
}

.support-escalate-heading {
  font-size: 18px;
  font-weight: 700;
  color: #edf2ff;
  font-family: "Sora", var(--font);
  margin: 6px 0 12px;
}

.support-form {
  display: grid;
  gap: 18px;
}

.support-honey {
  position: absolute;
  left: -9999px;
  top: -9999px;
  width: 1px;
  height: 1px;
  overflow: hidden;
}

.support-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
}

.support-field {
  display: grid;
  gap: 8px;
}

.support-field label,
.support-field legend,
.support-label {
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: #dbe5f7;
}

.support-fieldset {
  border: none;
  padding: 0;
  margin: 0;
}

.support-optional {
  color: #8fa4c1;
  font-weight: 500;
  text-transform: none;
  letter-spacing: 0;
  font-size: 12px;
}

.category-bubbles {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 10px;
}

.category-bubbles input[type="radio"] {
  position: absolute;
  opacity: 0;
  pointer-events: none;
}

.category-bubble {
  display: inline-flex;
  align-items: center;
  min-height: 40px;
  padding: 0 16px;
  border-radius: 999px;
  border: 1px solid rgba(124, 114, 245, 0.14);
  background: rgba(10, 16, 28, 0.72);
  color: #8ca0bc;
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  transition: border-color 0.18s ease, background 0.18s ease, color 0.18s ease, transform 0.18s ease;
}

.category-bubble:hover {
  color: #e4ebff;
  border-color: rgba(124, 114, 245, 0.38);
  transform: translateY(-1px);
}

.category-bubbles input[type="radio"]:checked + .category-bubble {
  color: #f8f8ff;
  border-color: rgba(124, 114, 245, 0.64);
  background: linear-gradient(135deg, rgba(124, 114, 245, 0.28), rgba(49, 76, 140, 0.3));
  box-shadow: inset 0 0 0 1px rgba(255, 255, 255, 0.06), 0 8px 24px rgba(124, 114, 245, 0.18);
}

.support-field input[type="text"],
.support-field input[type="email"],
.support-field textarea {
  width: 100%;
  border: 1px solid rgba(124, 114, 245, 0.14);
  border-radius: 16px;
  background: rgba(7, 11, 22, 0.88);
  padding: 14px 16px;
  color: #eef2ff;
  font: inherit;
  outline: none;
  transition: border-color 0.18s ease, box-shadow 0.18s ease, transform 0.18s ease;
}

.support-field input::placeholder,
.support-field textarea::placeholder {
  color: rgba(160, 176, 201, 0.46);
}

.support-field input:focus,
.support-field textarea:focus {
  border-color: rgba(124, 114, 245, 0.55);
  box-shadow: 0 0 0 4px rgba(124, 114, 245, 0.12);
}

.support-field textarea {
  min-height: 220px;
  resize: vertical;
}

.file-upload-area {
  position: relative;
  display: grid;
  grid-template-columns: 54px 1fr auto;
  gap: 14px;
  align-items: center;
  padding: 16px 16px;
  border-radius: 20px;
  border: 1px dashed rgba(124, 114, 245, 0.26);
  background: rgba(10, 16, 28, 0.72);
  transition: border-color 0.18s ease, transform 0.18s ease, background 0.18s ease;
}

.file-upload-area:hover {
  border-color: rgba(124, 114, 245, 0.52);
  background: rgba(14, 20, 34, 0.88);
  transform: translateY(-1px);
}

.file-upload-area input[type="file"] {
  position: absolute;
  inset: 0;
  opacity: 0;
  cursor: pointer;
}

.file-upload-icon-wrap {
  display: grid;
  place-items: center;
  width: 54px;
  height: 54px;
  border-radius: 16px;
  background: linear-gradient(135deg, rgba(124, 114, 245, 0.24), rgba(94, 234, 212, 0.16));
  border: 1px solid rgba(255, 255, 255, 0.06);
}

.file-upload-icon {
  color: #d5ddf3;
}

.file-upload-text strong {
  display: block;
  color: #eff3ff;
  font-size: 14px;
  margin-bottom: 4px;
}

.file-upload-text span,
#file-name {
  display: block;
  color: #8ea3be;
  font-size: 12px;
  line-height: 1.6;
}

.file-upload-pill {
  padding: 7px 12px;
  border-radius: 999px;
  border: 1px solid rgba(124, 114, 245, 0.18);
  background: rgba(7, 11, 22, 0.82);
  color: #c9d5eb;
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.char-counter {
  margin-top: 4px;
  text-align: right;
  color: #7f95b4;
  font-size: 11px;
  font-family: "JetBrains Mono", monospace;
}

.char-counter.warn { color: var(--gold); }
.char-counter.over { color: var(--rose); }

.support-error {
  display: none;
  border-radius: 16px;
  padding: 14px 16px;
  background: rgba(251, 113, 133, 0.1);
  border: 1px solid rgba(251, 113, 133, 0.25);
  color: #fecdd3;
  font-size: 13px;
  line-height: 1.6;
}

.support-error.visible { display: block; }

.support-submit-wrap {
  display: flex;
  flex-wrap: wrap;
  gap: 14px;
  align-items: center;
  justify-content: space-between;
  margin-top: 2px;
}

.support-submit-note {
  color: #8da1bd;
  font-size: 12px;
  line-height: 1.65;
  max-width: 320px;
}

.support-btn {
  min-width: 220px;
}

.support-success {
  display: none;
  text-align: left;
  padding-top: 6px;
}

.support-success.visible { display: block; }

.success-checkmark {
  width: 66px;
  height: 66px;
  border-radius: 22px;
  display: grid;
  place-items: center;
  background: linear-gradient(135deg, rgba(94, 234, 212, 0.22), rgba(124, 114, 245, 0.18));
  border: 1px solid rgba(94, 234, 212, 0.24);
  margin-bottom: 18px;
}

.success-checkmark svg {
  color: var(--cyan);
}

.support-success h2 {
  margin: 0 0 10px;
  font-family: "Sora", var(--font);
  font-size: 30px;
  letter-spacing: -0.04em;
}

.support-success p {
  color: #a5b4ca;
  font-size: 15px;
  line-height: 1.8;
  margin: 0 0 18px;
}

.support-success strong {
  color: #eff2ff;
}

.support-success-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-top: 26px;
}

.support-form-card {
  margin-top: 22px;
}

.support-email-link {
  color: #cfd8ff;
  text-decoration: underline;
  text-underline-offset: 3px;
    word-break: normal;
@media (max-width: 980px) {
  .support-hero,
  .support-row {
    grid-template-columns: 1fr;
  }

  .support-hero > .support-panel,
  .support-hero > .support-side,
  .support-hero > .support-faq-card {
    grid-column: auto;
    grid-row: auto;
  }
}

@media (max-width: 720px) {
  .support-shell {
    padding: 28px 16px 72px;
  }

  .support-panel,
  .support-side-card,
  .support-form-card,
  .support-route-card,
  .support-faq-card {
    border-radius: 22px;
    padding: 22px 20px 24px;
  }

  .support-title {
    margin-top: 18px;
    font-size: clamp(34px, 13vw, 52px);
  }

  .support-hero-grid {
    grid-template-columns: 1fr;
  }

  .file-upload-area {
    grid-template-columns: 54px 1fr;
  }

  .file-upload-pill {
    grid-column: 1 / -1;
    justify-self: start;
  }

  .support-submit-wrap {
    align-items: stretch;
  }

  .support-btn {
    width: 100%;
  }
}